If you're having trouble submitting a proposal — or can't see the Submit Proposal button at all — work through this checklist. All of the following must be true before you can submit.
1. Your Profile Is Verified
You must have a verified provider profile. If your claim is still pending or hasn't been submitted yet, you won't be able to submit proposals. Verification takes a few business hours, up to 2 business days.
See Profile Verification: Timeline, Status, and Rejections for details.
2. Your Services & Waivers Tab Is Complete
Go to your agency profile and open the Services & Waivers tab. For the RFP you're trying to respond to, confirm that:
The correct specialty code is listed
The correct Medicaid waiver is associated with that service (for example, DD waiver or SLS waiver)
Both must be present. A specialty code without the matching waiver — or vice versa — will prevent submission.
3. Your Service Area Covers This RFP
Open the Service Areas tab on your agency profile and confirm your coverage lines up with the RFP:
Statewide RFPs match any provider with the right service and waiver, regardless of county.
County-targeted RFPs require your declared counties to overlap with the RFP's counties.
For non-LTSS waivers, your agency must also be linked to the case management agency that posted the RFP.
If your service area doesn't cover the RFP, the option to submit won't appear.
4. You Haven't Been Excluded From This RFP
Case managers can exclude specific providers from individual RFPs. If you've been excluded, you won't be able to submit a proposal for that RFP. Contact the case manager or contact us if you believe this is an error.
5. You Haven't Already Submitted a Proposal
You can only submit one proposal per RFP. If you've already submitted, the option to submit again won't appear. See Editing or Withdrawing a Submitted Proposal if you need to make a change.
Still Stuck?
If all of the above are in order and you still can't submit, contact us and we'll help.