If you're having trouble submitting a proposal — or can't see the Submit Proposal button at all — work through this checklist. All of the following must be true before you can submit.
1. Your Profile Is Verified
You must have a verified provider profile. If your claim is still pending or hasn't been submitted yet, you won't be able to submit proposals. Verification takes a few business hours, up to 2 business days.
See Profile Verification: Timeline, Status, and Rejections for details.
2. Your Services & Waivers Tab Is Complete
Go to your agency profile and open the Services & Waivers tab. For the RFP you're trying to respond to, confirm that:
The correct specialty code is listed
The correct Medicaid waiver is associated with that service (for example, DD waiver or SLS waiver)
Both must be present. A specialty code without the matching waiver — or vice versa — will prevent submission.
3. You Haven't Been Excluded From This RFP
Case managers can exclude specific providers from individual RFPs. If you've been excluded, you won't be able to submit a proposal for that RFP. Contact the case manager or contact us if you believe this is an error.
4. You Haven't Already Submitted a Proposal
You can only submit one proposal per RFP. If you've already submitted, the option to submit again won't appear. See Editing or Withdrawing a Submitted Proposal if you need to make a change.
Still Stuck?
If all of the above are in order and you still can't submit, contact us and we'll help.