If you're not receiving RFP notifications, it's usually because of a mismatch between your provider profile and the details of the RFPs being sent. This guide explains how Wayfinder's matching logic works and what you can check to make sure you're receiving the right RFPs.

When a case manager at a Case Management Agency (CMA) sends out an RFP, Wayfinder doesn't notify every provider — it only notifies providers who are a relevant match. How that matching works depends on whether you are an IDD (Intellectual and Developmental Disabilities) provider or a non-IDD provider.

Program Approved Service Agencies (PASAs) are IDD providers whose Medicaid waivers and the Case Management Agencies they work with are automatically kept up to date by Wayfinder using public state data. You don't need to manually input which CMAs you work with — we handle that for you.

For PASAs, RFP notifications are sent based on whether your agency works with the CMA that is sending the RFP. If a case manager at a CMA you're not associated with sends an RFP, you won't be notified — even if you offer the relevant service.

For non-IDD providers, RFP matching is based on the specific service and Medicaid waiver listed in the RFP. You'll only be notified if your profile shows that you offer that service on that particular waiver.

If you're not receiving RFPs you'd expect to see, work through the following:

Your profile must list the specific services you offer and the Medicaid waivers you accept for each one. If either is missing or incorrect, you won't be matched to relevant RFPs.

To review and update this, navigate to your provider profile and check the Services and Insurances & Waivers tabs. See Updating your provider profile for step-by-step instructions.

This is one of the most common reasons providers miss RFPs. Wayfinder uses the counties listed in your profile to determine which RFPs are geographically relevant to you. If you serve a county but haven't added it to your profile, you won't receive RFPs for clients in that area.

Navigate to the Counties tab on your provider profile and make sure every county you serve is selected.

Even if your profile is set up correctly, you may have RFP email notifications turned off. To check, click your avatar in the upper-right corner, go to Settings, and select Notifications from the secondary menu. Make sure RFP notifications are enabled for the relevant service types.

You must have a verified provider profile to receive RFPs. If your claim request is still pending or hasn't been submitted yet, you won't be included in RFP distributions. See Updating your provider profile to get verified.

If you've worked through all of the above and still aren't receiving RFPs you'd expect, send us a message using the chat bubble in the bottom-right corner of the screen. Share the specific service, waiver, and county you're expecting to see RFPs for, and we'll investigate on our end.