Wayfinder is designed to protect client privacy at every step. Here's exactly what provider agencies can see — and what they can't — when they receive an RFP.
What Providers Can See
When a case manager sends an RFP, providers receive clinical and preference information to help them assess fit and write a relevant proposal. This includes:
Interests and goals
Good day / bad day information
Relevant health conditions and behaviors
Adaptive equipment and care preferences
Support level (unless hidden by the case manager)
General location information such as cross streets or city (not a full address)
Service details: service type, Medicaid waiver, and county
What Providers Cannot See
Providers never see any identifying information about clients. The following are never included in RFPs:
Client name
Medicaid ID
Exact home address
Date of birth
Fields Case Managers Can Choose to Hide
Case managers have additional control over what's shared. On a per-RFP basis, they can choose to hide:
Support level
Health information
Behaviors and supervision requirements
Location details
Data Scoping
Client records are only accessible within the CMA that created them. Other case management agencies cannot see your clients' information, and providers only see information relevant to RFPs they are eligible to respond to.