If your agency doesn't appear in the Wayfinder provider directory, you can add it and initiate verification at the same time — all from the same page.
Step 1: Go to the Claim Profile Page
Navigate to the Claim Profile page. You'll need to be signed into a Provider Agency account. If you don't have one yet, create an account first.
Step 2: Fill Out the New Listing Form
If your agency doesn't show up in the search results, you'll be prompted to fill out a form to add it. The required fields are:
Your agency's name
Confirmation that you are an HCBS Medicaid waiver provider
Confirmation that you are an authorized representative of the agency
Website URL is optional. Submitting this form both creates your agency's listing and initiates a verification request with the Wayfinder team.
Step 3: Wait for Verification
Verification typically takes a few business hours, but can take up to 2 business days. We may follow up via email to request additional documentation from HCPF.
While pending, your account will show a "processing" message. You can log in, but you won't be able to edit your profile or submit proposals until approved.
After Approval
Once verified, you can complete your full profile — services, locations, waivers, counties, and more — and start receiving and responding to RFPs.
If your agency is already in the directory, see How to Claim Your Agency Profile instead.