If you see the error "Your agency isn't licensed through Medicaid to provide [service] under [waiver]" when trying to submit a proposal, it means your profile is missing the required service, waiver, or both.
Why This Happens
Wayfinder requires that your profile explicitly lists both the specialty code for the service and the specific Medicaid waiver on the RFP before you can submit a proposal. These are checked separately — having one but not the other will trigger the error.
How to Fix It
Step 1: Check your Services & Waivers tab
On your agency profile, open the Services & Waivers tab. Confirm the specific service and specialty code is checked. If it's missing, add it and save.
Step 2: Try submitting again
Return to the RFP and try submitting your proposal again.
Still Seeing the Error?
If your profile already shows the correct service and waiver and the error persists, contact us and we'll investigate.