Some case management agencies (CMAs) use Single Sign-On (SSO), which lets you log into Wayfinder through your organization's identity provider instead of a separate email and password.
What's Different With SSO
Password field is disabled. Your password is managed by your employer, not Wayfinder. To reset it, contact your IT or HR department.
Phone number can't be added. The phone number field in account settings is not available for SSO users.
CMA association is automatic. You're linked to your agency as soon as you log in — no manual setup needed.
Everything else works the same. SSO users have full access to all case manager features: RFPs, individuals, lists, analytics, and account settings.
Who Uses Email/Password Instead
Provider agencies and individuals always log in with email and password, regardless of their organization's setup.