When you submit an RFP on Wayfinder, it doesn't go directly to providers. It first enters Pending status while it's automatically reviewed. Here's what that means and what to expect.
What Pending Means
While an RFP is Pending, providers cannot see it and will not receive any notifications. No proposals can be submitted during this time. On your dashboard, this status displays as Processing.
What Happens Next
Every submitted RFP is automatically reviewed by Wayfinder: our AI scans it for protected health information (PHI) and replaces it with placeholders (e.g., [CLIENT_NAME], [DOB]) before providers ever see it. This review typically finishes within minutes.
Once review is complete, the RFP moves to Open and matching providers are notified. There's no manual approval step, so you don't need to wait on anyone at your agency.
RFP Statuses at a Glance
Pending (Processing) — Submitted; being automatically reviewed. Providers not yet notified.
Open — Review complete; providers are being notified and can submit proposals.
Placed — A provider was selected. RFP is complete.
Closed — RFP ended without a placement.
If Your RFP Is Stuck in Pending
If your RFP has been in Pending longer than expected, contact us and we'll look into it.